The General Terms and Conditions take refuge under the Spanish laws and few other standards are legally applicable:
• Law 7/1998 on General Conditions of Contract,
• Royal Decree 1906/1999 whereby the electronic contracting
• Law 26/1984 for the Defense of Consumers and User
• Law 7/1997 of the Retail Trade
Without prejudice to the application of the General Conditions, shall govern the contractual relationship with each user purchase the products offered.
Senoriosderelleu.com is a registered brand and property of Señoríos de Relleu S.L, identification number B54504477, settle in Calle Moratín 15 Entresuelo Oficinas 6 y 7 Edificio Kronos, Alicante, Spain.
You can see the characteristics of the products and the prices on the screen. The prices are shown in Euros, tax included and are valid at the moment, except for typing error. You can see when a product is in sales because it will be indicated.
The client who wants to make a purchase in senoriosderelleu.com will have to read the general condition and accept them. When you make an order, it is understood you completely accept the conditions. The products will be send to the address you give us.
If you are not satisfied with the products bought senoriosderelleu.com, you will be able to give them back in 7 days from the reception of the product. You will have to send the products with the invoice. For any claim or question, write an e-mail to [email protected]. The money will be back in 7 days from the moment we get the products back.
The refund rules, (Ley15/1/96 nº7/1996) claims, warranty and invoices are the followings: We won’t accept a refund if it is not in perfect conditions.
The invoice is the manufacturer’s warranty. The claims about the product, for example, if the product is not in perfect conditions, it is not what you have ordered, or any other issue, you can:
– Give back the products to Señoríos de Relleu, S.L. in 7 days after the reception of the order and the shipping will be charge in your account (Ley del 15/1/96 nº 7/1996).
– Or you can ask we change you this product for other one, senoriosderelleu.com will change you these products for other ones in perfect conditions.
When the payment is verified, the commodity will be delivered between 2 and 3 working days in Spain and from 7 to 10 working days out of Spain (depending on how big is the order) from the following day of the payment. The purchase done on Saturday or Sunday or on public holiday will be arranged the following working day.
These Use Conditions will follow the Spanish legislation for those it is not specified. senoriosderelleu.com , this website’s visitors and any other company or person who use or contract any of our services or products, renounce to other Court, and accept, except in the cases it is not allowed, the Court of Alicante, Spain for any issue about these conditions.
For any questions or issue with your purchase, you can contact the senoriosderelleu.com through an email [email protected] or using the hotline phone +(34) 965984284 from Monday to Thursday from 9 to 14 hrs and 15 to 18:30 hrs and Friday from 9 to 15:00 hrs (in normal situation outside of summer time).
The lack of compliance of the delivery date only can generate a claim, because the delivery is engaged to an external company.
Señoríos de Relleu, S.L. – Extra Virgin Olive Oil
C/ Moratín 15 Entlo Oficinas 6 y 7 C.P. 03008 Alicante, Spain
Phone +(34) 965984284 e-mail: [email protected]